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Shipment

To which countries do you ship your goods?

We strive to fulfill all orders worldwide. However, additional costs such as customs duties may apply in countries outside the EU, over which we have no control.

How long will it take for me to receive my order?

We ship daily with DHL, so the delivery time, assuming the item is in stock, depends primarily on the delivery time of the parcel service. For deliveries to Germany, your order should typically arrive within 2-4 business days. Within the EU, it takes 3-10 days. Worldwide delivery times vary so much that it's best to check with DHL in your country or contact us at info@cyclite.cc.

Returns

How can I return my order?

You can return your ordered items within 30 days of the delivery date for a refund. In accordance with the cancellation policy, the return shipping costs are at your expense – we do not provide return labels.

To register a return, you can log in to your customer account or use our returns portal. For this, you will need your order number and your email address.

guarantee

What is the warranty?

We have extensively tested our products, even under the most adverse conditions, and use the highest quality materials, so you can be sure that they will serve you well and for a long time on your adventures.

Should a defect nevertheless be found that was overlooked during our quality control, we will provide a replacement within the framework of the statutory warranty for defects.

The warranty does not cover damage caused by natural wear and tear, accidents or misuse.

Bikepacking bags

Which bicycles are these bags compatible with?

The bags generally fit most bicycle types and frame dimensions, however, some requirements must be observed.

The FRAME BAG requires a certain amount of space below the top tube, which isn't available on some mountain bikes due to the shock's placement. Please take a look at the side view image and the dimensions on the product page and compare them to your frame. Feel free to contact us; we're happy to help you determine if the bag will fit!

The HANDLE BAR ROLL BAG can only be used if it is wide enough to fit between the grips of road bike handlebars without impairing the function of the brakes. Furthermore, the distance between the (top) handlebar and the tire must be at least 21 cm.

The HANDLE BAR AERO BAG can be optimally attached to aero handlebars or in front of a HANDLE BAR ROLL BAG. When mounted on standard handlebars, it must be well supported towards the fork crown or rest on the head tube.

The SADDLE BAG requires a minimum vertical clearance of 23 cm between the saddle rails and the rear tire (measured when compressed on full-suspension bikes). If a dropper seatpost is used, the seatpost's travel must also be taken into account to prevent the bag from hitting the rear tire and potentially causing damage.

The straps of the panniers, and possibly the panniers themselves, can damage the frame's paintwork over time. Therefore, the frame should be protected with a frame protection film, at least under the straps. We provide a suitable film for pannier models where this is necessary.

How much effort is required to assemble the bags?

We placed great emphasis on easy assembly because we like to get started quickly ourselves. With just a few easily adjustable Velcro straps or click buckles and hooks that simply attach to the SADDLE BAG, the bags can be attached or removed in just a few steps at home or at camp. And of course, with practice you'll get even faster...!

How much luggage can I pack in the bags?

With a total volume of approximately 44 liters, these bags are large enough to hold all your touring gear, including clothing, a compact sleeping system consisting of a tent or bivouac sack, sleeping mat and sleeping bag, a small stove, food, tools, electronics, and valuables. If you follow the concept of lightness—limit yourself to the essentials and use lightweight and compact equipment! Combined with the weight savings offered by the CYCLITE bags, you'll be rewarded with excellent bike handling and greater freedom on your tour.

If you need less equipment for smaller activities, you can leave individual bags at home or, for example, reduce the size of the SADDLE BAG and the HANDLE BAR ROLL BAG by rolling them back.

How heavy can the bags be loaded with?

CYCLITE bags are extremely robust and can hold a large amount of weight.

Basically, you can put everything you take on a bikepacking tour in the bags without having to worry that the bag might not be able to withstand the weight.

Does lightness come at the expense of robustness?

We use materials for our bags that combine robustness and lightness – two seemingly contradictory qualities. In doing so, we draw on decades of experience we have gained in the textile and bag industry.

The bags are made from a specially developed 210D Nylon 6.6 HD ripstop fabric, laminated on the inside with a TPU film and coated with PU on the outside. This achieves very high abrasion and tear resistance, as well as weldability and protection against dirt and water, while minimizing the overall weight per unit area.

For the remaining elements, only the highest quality, optimally suited lightweight materials and accessories are used, which are also durable and robust.

How do I clean my CYCLITE bags - specifically the light grey color variant?

Heavily soiled bags can be rinsed off with a jet of water while still on the bicycle; a soft brush will help loosen any encrusted dirt. The bags should also be removed and cleaned regularly, as dirt trapped between the bag and the frame, seat post, or handlebars can damage these components. A mild soapy solution can be used for this purpose. Afterwards, dry the bags in a shady, well-ventilated place.

Thanks to the PU-coated outer surface of the bags, dirt does not penetrate the fibers of the fabric, and so the light grey bags are sparkling clean again.

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